Effective date: April 30, 2026
Filesloom ("us", "we", or "our") is operated by BestFab Software Limited, the data controller for the purposes of this Privacy Policy. We operate the https://filesloom.com website and the Video Cloud service (the "Service"), providing browser-based video compression and format conversion.
This page explains what information we collect when you use the Service, how we use it, how we store it, and the choices you have. By using the Service, you agree to the collection and use of information in accordance with this policy.
Our core privacy commitments: video files you upload are processed solely to deliver the service you requested, are automatically deleted within 24 hours of task completion, and are never used to train AI models — yours or anyone else's.
Data We Collect
We collect different categories of data, each for a specific purpose. We collect only what is necessary to operate the Service.
• Account & contact details, such as the email address you use at checkout, your billing name and country, and any messages you send to support.
• Account credentials & license keys, such as the JWT token issued after a successful purchase that authenticates your lifetime plan.
• Video files you upload, processed only for compression or conversion you initiated.
• Payment information, processed by our payment partner Stripe — we never see or store your full card number.
• Communications, such as the questions or information you send to customer support.
• Diagnostic data, such as the file format, duration and parameters of your processing tasks (without the content itself), used to improve the Service.
Usage Data
We may also collect information about how the Service is accessed and used ("Usage Data"). This may include your computer's IP address, browser type and version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Tracking & Cookies
We use cookies and similar tracking technologies to track activity on our Service and remember certain information.
Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Service (for example, staying signed in to your account).
Examples of cookies we use:
• Session cookies to keep you logged in during a session.
• Preference cookies to remember your language and UI preferences.
• Security cookies for security purposes such as fraud prevention.
How We Use Your Data
BestFab Software Limited uses the collected data for the following purposes:
• To provide and operate the Service
• To process your video files for compression or conversion as you requested
• To deliver license keys and notify you about changes to the Service
• To provide customer care, billing and technical support
• To gather aggregated, anonymous analysis to improve quality and performance
• To detect, prevent and address technical issues, abuse and fraud
• To meet our legal and regulatory obligations
We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.
Video Files & Retention
Filesloom processes video files only to deliver the service you requested. Source files and output files are automatically deleted within 24 hours of task completion (or sooner if you delete them manually). Failed or incomplete tasks are deleted within the same window.
Your video content is never used to train AI or machine-learning models. Our compression and conversion engines run pre-trained inference only.
Files are encrypted in transit (TLS) between your browser and our servers, and at rest while temporarily stored on our processing infrastructure.
Disclosure of Data
BestFab Software Limited may disclose your Personal Data only in good-faith belief that such action is necessary:
• To comply with a legal obligation
• To protect and defend the rights or property of Filesloom
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
We do not sell your personal data to third parties.
Data Security
The security of your data is important to us. We implement industry-standard safeguards including TLS encryption in transit, encryption at rest for stored credentials, principle-of-least-privilege access controls, and regular security review. However, no method of transmission over the Internet or method of electronic storage is 100% secure; we cannot guarantee absolute security.
Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), such as Stripe for payment processing and standard cloud infrastructure providers for compute and storage. These third parties have access to limited Personal Data only to perform tasks on our behalf and are bound by confidentiality.
We may use Google Analytics or equivalent privacy-respecting analytics tools to understand aggregate Service usage. You can opt out via standard browser controls or the Google Analytics opt-out add-on.
Your Rights (GDPR / UK-GDPR)
If you are located in the European Economic Area or the United Kingdom, you have the following rights under GDPR / UK-GDPR with respect to your Personal Data:
• Right of access — request a copy of the data we hold about you.
• Right to rectification — correct inaccurate or incomplete data.
• Right to erasure — request deletion of your data, subject to legal retention obligations.
• Right to restrict / object to processing — limit how we use your data in certain situations.
• Right to data portability — receive your data in a machine-readable format.
• Right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, email [email protected].
California Residents (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA): the right to know what personal information we collect, the right to request deletion of personal information we have collected, and the right to opt out of any sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at [email protected].
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "effective date" above. We encourage you to review this Privacy Policy periodically for any changes; changes are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us or email [email protected]. The data controller is BestFab Software Limited, registered in Hong Kong.