Filesloom Video Cloud is sold as a one-time lifetime purchase. We offer a straightforward refund policy: if our compression and conversion tools don't meet your expectations, you can request a refund within 30 days of your initial purchase.
Your purchase comes with a 30-day money-back guarantee. If the service doesn't work as advertised, or simply isn't a fit for your workflow, contact us within 30 days of purchase and we will refund the full amount — no questions about why.
What's Included in Your Plan
Lifetime, unlimited access to Video Cloud compression and conversion features.
Free updates, quality improvements, and any new features added to the Video Cloud while your plan is active.
Priority email support and faster processing queues.
One-Time Payment, No Recurring Charges
The lifetime plan is a single payment with no recurring charges. There is no auto-renewal and no subscription to cancel. You can review all available plans on the pricing page.
Refund Eligibility
Refund requests must be submitted within 30 days of your initial purchase. Refunds may be denied in cases of suspected abuse — for example, requesting a refund after extensive use intended to extract value before cancellation, or charge-back attempts in bad faith. We reserve the right to make the final decision in such cases.
How to Request a Refund
To request a refund or ask a billing question, please contact us or email [email protected] with your order ID and the email used at checkout. Refunds are processed within 5–10 business days back to the original payment method.
Refund Authority
All refunds are issued by BestFab Software Limited, the entity operating Filesloom, in accordance with the laws of Hong Kong SAR.
Need Help?
Email [email protected] or use the contact form. We typically respond within one business day, Monday through Friday. Please include your order ID and the email address used at checkout to speed things up.